At Obaby we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

• When you place an order, we will collect your name, contact details and billing information. Your payment details are processed and protected via the merchant provider you select as your payment method. Please note that if you use Klarna as your payment method, then relevant information will be sent across to Klarna in order for them to asses your qualification for their services.
• If you subscribe to our newsletter and/or enter our competitions we will collect your name, email address and contact details.
• When registering your purchase or contacting us you may provide additional, voluntary information.
• Information about visitor behaviour patterns including pages visited, clicks, landing and exit pages, traffic data, location data and other communication data. This information is automatically collected and is processed through Google and Facebook analytics.
• We may also collect data from our social media platforms to analyse performance and comments on our products and/or services.

 

Use of Your Information

We use the information that we collect from you to fulfil the performance of any contract between you and Obaby and also helps us improve our services and/or products. We may also use the information for;

• Processing orders
• Order status updates including tracking information
• Internal record keeping
• To provide promotional emails or offers
• To provide any additional product, consented, information
• To send newsletters and competition updates
• Fulfil queries, requests and complaints
• To provide fraud protection or other illegal activities
• To inform you of any changes to our website, services or goods and products
• To make continuous improvements by analysing website usage

Required personal information may be disclosed to selected third party companies to help us to process your order, comply with obligations, to manage and store data, to run our marketing campaigns and provide data analytics. Examples of these third parties include couriers, banks, payment processors, accountants and website design and development teams. Government and Law Enforcement bodies may also request information for any potentially fraudulent or unlawful activities.

In the event of any sale of the business relevant information will be transferred across.

We may use part of your data will social media platforms such as, but not limited to, Facebook, Twitter and Instagram.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

Storing Your Personal Data

We will keep your data for as long as necessary to fulfil all purposes in which it was obtained for, this will include completing warranty periods.

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Security

We are committed to ensuring that your data is secure and processed only on a required principle. In order to prevent unathorised access or disclosure we have secure safeguarding procedures across our electronical, physical and managerial processes including our servers, domains and handbooks.

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data. 

Access to Information

You have the right to request a copy of the information that we hold about you under the General Data Protection Regulations act. If you would like a copy of some or all of your personal information, please email or write to us at the addresses in ‘Contacting Us’ below.

You can read more about your rights, including the circumstances in which they apply, in the Guidance from the UK Information Commissioner’s Office (ICO) https://ico.org.uk/for-the-public. You also have the right to complain about our use of your personal data to the ICO. You can do this by contacting the ICO via their website https://ico.org.uk/concerns or by calling 0303 123 1113.

Contacting Us

Please contact us if you have any questions about our privacy policy or information we hold about you:

• Contact Support
• Or write to us at: Obaby Limited, Kirton Business Park, Cleatham Road, Kirton in Lindsey, N. Lincs, DN21 4JR